Refund Policy

Last Updated: June 30, 2026

At Hermes Digital, we are committed to delivering high-quality, production-ready design and digital work. Because most of our services are custom-made based on your specifications, refunds are handled according to the terms below.

General Refund Eligibility

• • Refund requests must be submitted within 7 days of final delivery.

• • Refunds are only considered when the delivered work does not match the approved design brief, proof, or specifications provided by the client.

• • No refunds are issued for change-of-mind requests once work has been approved and finalized.

• • Rush/same-day orders are non-refundable once production has started, except where a clear delivery error is confirmed.

Service-Specific Refund Terms

Design & Digitizing Services (Vector Art, Embroidery Digitizing, Logo & Branding, Graphic Design)

• • If the delivered file does not match the client-approved preview, we will revise it free of charge.

• • If, after reasonable revision attempts, the work still fails to meet the agreed specifications, a full or partial refund may be issued at our discretion.

• • No refunds are given once a design has been approved in writing (via email or order confirmation) and delivered as approved.

Custom Patches — Refund & Replacement Policy

Since patches are physical, manufactured goods, the following standard industry rules apply:

• • Defective or incorrect delivery: If patches arrive with manufacturing defects, incorrect size, incorrect colors, incorrect stitching/backing, or do not match the client-approved proof, we will offer a free reprint/replacement as the first remedy.

• • Reporting window: Any issue with patch orders must be reported within 7 days of receipt, along with clear photos of the defective or incorrect items.

• • Refund instead of replacement: If a replacement is not feasible (e.g., discontinued materials) or not desired by the client, a refund will be issued for the affected units only, prorated to the defective quantity — not necessarily the full order.

• • Return of goods: We may require the defective/incorrect patches to be returned (at our cost) before a refund or replacement is processed.

• • Exclusions: No refund or replacement will be provided if:

• • The patches were produced exactly as per the client-approved design and specifications.

• • The defect resulted from client-provided artwork errors (e.g., low-resolution files, incorrect color codes) that were approved prior to production.

• • The claim is made after the 7-day reporting window.

• • Processing time: Approved refunds for patch orders are processed within 7–10 business days to the original payment method.

Web Development, UI/UX & IT Security Services

• • Refunds for ongoing or milestone-based projects are evaluated per milestone; completed and approved milestones are non-refundable.

• • If a project is cancelled before work begins, a full refund (minus any payment processing fees) will be issued.

• • If cancelled after work has started, refunds are prorated based on work completed.

Non-Refundable Items

• • Rush fees once production has started.

• • Third-party costs already incurred (e.g., domain registration, licensed fonts/stock assets, hosting fees).

• • Digital files already delivered and approved.

How to Request a Refund

Contact us at info@hermesdigital.co or call +1 (412) 453-1927 with your order number, description of the issue, and supporting photos/files (if applicable). Our team will review and respond within 2–3 business days.